Get answers to frequently asked questions about HouseCalls
When you have questions, UnitedHealthcare is here to help. Click the arrow to the right of each topic below to see the questions and answers. Click the arrow again to close the topic.
How much does a UnitedHealthcare® HouseCalls visit cost?
A HouseCalls visit is a no-cost yearly health check-in for members enrolled in an eligible UnitedHealthcare health plan.
Will a HouseCalls visit affect my insurance premium or benefits?
No. A HouseCalls visit is available to eligible UnitedHealthcare plan members and is not intended to imply the recipient has a specific condition or disease. The visit does not take the place of your regular visits to your primary care provider (PCP). Participation in this program does not affect your health care premium or coverage.
What should I expect during a HouseCalls visit?
During a HouseCalls visit, you’ll meet with the same types of professionals you see in a doctor's office — a licensed health care practitioner. They’ll help answer your health-related questions, perform a medical exam and select health screenings in the comfort of your home. If you choose, your family members, loved ones or caregivers are welcome to sit in on the visit and ask questions. A typical visit is up to a full hour.
The results of your exam and screening will be sent to both you and your primary care provider (PCP).
How do I earn a reward for a HouseCalls visit?
Members who complete a HouseCalls visit may be eligible to earn a reward. Reward offerings may vary by plan and are not available in all plans. Reward Program Terms of Service apply.
To learn more about rewards, call the phone number or access the plan website listed on your member ID card (health plan card).
Who will come to my home for the HouseCalls visit?
You'll meet with a licensed health care practitioner who may be a nurse practitioner, physician assistant or medical doctor. Just like the professionals you see in your regular doctor’s office, our staff are state licensed and maintain national certification. We take the extra step of performing background checks on our clinical staff to provide additional assurance for our members.
How do I know if I am eligible for a HouseCalls visit?
It’s always a good idea to double-check eligibility with your health plan. Call the phone number on your member ID card to confirm.
Can my family members take advantage of a HouseCalls visit?
If your family member is enrolled in an eligible health plan, they can also have a HouseCalls visit at no additional cost. Each eligible member must schedule their own HouseCalls visit.
How can HouseCalls help if I already see a doctor?
- HouseCalls supplements your doctor’s care with an extra set of eyes looking out for your health between regular doctor’s visits.
- Your in-home health care practitioner will help you by supporting existing relationships with doctors — and can also help you establish relationships with new care resources if needed.
- Doctor’s appointments can sometimes feel rushed, and you may not know what to ask. HouseCalls health care practitioners can provide you with a checklist of important questions and topics specific to your needs to discuss with your doctor at your next visit. This helps ensure you get the information you need.
Can someone else be present in my home during a visit?
Absolutely. Your loved ones, caregivers or friends are welcome during the visit.
How do I schedule a HouseCalls visit?
Call 1-866-799-5895, TTY 711
Sign up for HouseCalls text reminders*
Text JOIN to 34887 to receive appointment related text messages from HouseCalls
*By providing your mobile number to us, you agree to receive periodic text messages from the HouseCalls appointment text program. These messages may contain personal health information. Text messaging is not a secure method of communication and carries some risk of being read by a third party. Message and data rates may apply and the welcome message will include the link to the full terms and conditions.
HouseCalls may not be available with all plans or in all areas. This communication is going to eligible members and is not intended to imply a disease, condition or interest. The program doesn’t take the place of the member’s regular visits to their care provider. Participation in this program does not affect the member’s health care coverage.